We only ship within the U.S. and do not ship to Alaska or Hawaii.
For smoke bombs: Yes, we will offer refunds for faulty product with proof. However, we will not offer refunds because you no longer need the product or did not use the product. Please send a picture of your item to firstname.lastname@example.org
For all other goods: Yes, if the item is faulty we will offer a refund. If you received the good and are not satisfied with your purchase we will refund you as long as the product has no sign of wear.
Orders ship Monday - Friday (excluding holidays). If your order is placed before 11AM MT, it will ship the same day. Any orders placed after 11AM MT will ship the next day. Orders are not shipped on the weekends.
If you need to modify your order, please contact us within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.
Use this text to answer questions in as much detail as possible for your customers.
We cannot expedite shipping, we are legally required to ship via hazmat and they do not only hazmat on airplanes for faster shipping.
Unfortunately we cannot.
Yes they absolutely can stain. However, they only stain if it is very close to the end the smoke comes out. After setting the smoke bomb down, if you are 2-3 feet away and just standing in the smoke cloud, it should not stain your clothing or anything for that matter. They can stain the ground if left on their sides as well. We recommend keeping the smoke bomb at least 1 ft away from you to avoid staining.
It is never recommended to breathe in smoke, but these are simple consumer level smoke effects, so if you breathe in a little you should be ok. Our smoke is non-toxic, but the chemical reaction producing the smoke does produce an odor similar to fireworks.
No, do not do that.
Shoot! Sometimes duds happen. Although we're constantly improving our products and limiting the number of product malfunctions that occur, sometimes smoke bombs don't activate properly. If this is the case with your smokes, we're here to help! Just take a photo of the product that malfunctioned and send us an email at email@example.com
All smoke products on our store are all classified UN0507 Signal Smoke. More or less meaning, they are federally registered as “life saving devices.” These devices are 50 state legal, and even classified safe and sane in California. Each state/city has the ability to press stricter regulation as they see fit, but we have never had any issues at a State level.