Frequently Asked Questions - Shippinig

Due to the nature of the products, we can only ship to the United States. We cannot ship to Hawaii or Alaska.

We ship through Fedex and UPS.

You'll receive your tracking number as typically 24-48 hours after your order.

More often than not - there is a delay with the tracking number being populated. However, if your tracking number is saying that the number can't be found, there's a chance we made a typo when entering the tracking number. Please reach out to Jake@shutterbombs.com or help@shutterbombs.com and we'll get you taken care of.

Unfortunately, we cannot rush any shipments. Since we are legally required to ship smoke bombs via hazmat, this means they have to be shipped via ground, and cars can only go so fast. 

Smoke bombs are classified as hazardous materials (HAZMAT) and are among the most complicated, regulation-heavy, and expensive products to ship. Because they could pose a danger to people, property, or the environment, there are many rules and regulations required to transport them.

We are legally required to use a hazmat courier to deliver your order. The hazmat shipping cost is a flat rate of $39.99 for each shipment, regardless of how many smoke bombs are in there. There is literally no way around it. We do not set this price (Fedex/UPS sets the price).

Anybody shipping smoke bombs for cheaper is either eating the cost completely or doing it illegally. We prefer not to put ourselves at risk of a fine of $500,000 for shipping hazardous materials that isn't done through HAZMAT. 

For this reason we recommend ordering more units per order to get the best bang for your buck. Shipping discounts start once you reach $100 in your cart, see below for more information:

Cart value $0-$100 shipping $40

Cart value $100-$150 shipping $30

Cart value $150-$200 shipping $20

Cart value $200+ shipping FREE SHIPPING.

I hate the hazmat shipping just as much as you do - but unfortunately, there's just no way around it. 

Otherwise, my recommendation is to round up some buddies and all go in on an order to hit that $200 free shipping threshold.

We ship out of the West Coast, so shipping will be dependent on your location from there. It will also depend on when you place your order. We do not ship on Saturday or Sunday. Orders placed before 11 AM PST will likely get shipped out the same day. Orders placed after 11AM PST will get sent out the following day.

Please see below on expected shipping time frames. These timeframes are from when you receive your shipping notification.

West Coast: 2-3 business days
Midwest: 3-5 business days
East Coast: 5-8 business days

These are just estimates and shipping times could always be shorter or longer.

No we cannot.

Yes, more often than not - a signature is required to receive the package. If you aren't home to to sign for the package, they will try several more times. If you aren't there to sign for any of the packages, they will leave it at the closest UPS/Fedex facility and you can pick up the package at your earliest convenience.

Smoke Bomb faqs

Yes they absolutely can stain. However, they only stain if it is very close to the end the smoke comes out. After setting the smoke bomb down, if you are 2-3 feet away and just standing in the smoke cloud, it should not stain your clothing or anything for that matter. They can stain the ground if left on their sides as well. We recommend keeping the smoke bomb at least 1 ft away from you to avoid staining.

It is never recommended to breathe in smoke, but these are simple consumer level smoke effects, so if you breathe in a little you should be ok. Our smoke is non-toxic, but the chemical reaction producing the smoke does produce an odor similar to fireworks.

No, absolutely not. Don't do that.

The Original Shutter Bomb: By far our most popular product. Smoke lasts for 90 seconds and comes in 9 different colors. Our best price point per smoke. Perfect for any and all occasions!

The Dual Vent: Smoke emits from both sides and lasts for about 30 seconds. Comes in 9 colors. Great for photographers to create some amazing effects, typically best when your subject is holding them.

The Professional Smoke Bomb: 2nd best seller, lasts for 90 seconds and puts out 2x the smoke as the original. Comes in 9 different colors. 

The Big Daddy: Our newest and highest output smoke bomb, but lasts for 30-40 seconds. Comes in 9 different colors. 

Our smoke bombs should last 2-4 years if stored in a cool, dry place. However, we believe they are kind of like wine, and may get better with age. Sometimes you'll see a date stamp on the cap or the box they come in, this date (if you see one) is the date of manufacture, NOT the expiry date.

If you experience a smoke bomb that is a dud, please reach out to me with a picture of the product and I'll happily give you a free smoke bomb on your next order :) 

We always recommend wearing safety gloves/equipment, however, some people choose not to and we do not recommend this. Safety Is always first! The casing itself does get warm; but not scorching hot. Nonetheless, use your best judgement and know that we always recommend safety gloves.

Return/Refund Policy

If there is an issue with the order or any product contained within, customers should email help@shutterbombs.com with your order number to discuss. 

As we stand behind our products, should one be found faulty or defective, we will refund the customer the unit price for the product(s). The refund will be processed to the same card that the transaction was made on within 14 days. We do request proof of the faulty unit be provided – pictures, video, etc. It is very obvious when the smoke was pulled incorrectly, so make sure to read the instructions on how to ignite them! 

We do not accept returns. Simply because shipping products via hazmat is nearly impossible for the average citizen, as smoke bombs are one of the most highly regulated and expensive products to ship. Often times you need a special permit to even ship through Hazmat.

The smoke bombs last for 3-5 years if stored in a cool/dry place, so keep them handy for the next celebration or 4th of July. We also recommend posting these on Offer Up or Facebook Marketplace, our customers have said they get sold pretty quickly!

Orders will only be refunded in full if cancelled prior to shipping and/or FedEx/UPS has been found at fault for the customers order issue. Once the order has been shipped, we cannot cancel nor fully refund your order (unless you have defective devices). 

I'm a nice guy (being from Minnesota and all) - and always want to make sure you're happy with your order. I do my best to ensure this and will happily refund you for any duds you may encounter.