If there is an issue with the order or any product contained within, customers should email email@example.com with your order number to discuss.
As we stand behind our products, should one be found faulty or defective, we will refund the customer the unit price for the product(s). The refund will be processed to the same card that the transaction was made on within 14 days. (We do request proof of the faulty unit be provided – pictures, video, etc).
Orders will only be refunded in full if cancelled prior to shipping and/or FedEx has been found at fault for the customers order issue.