Return and Refund Policy

100% Product Guarantee

Every Shutter Bombs product is 100% guaranteed. If any grenade is faulty, fails to ignite, or significantly underperforms, you are entitled to your choice of two remedies.

Your Two Options for Any Faulty Product
Option What You Get Example ($60 EG25 10-pack)
Store Credit
Recommended 		1.5× the unit price — auto-applies to your account at checkout, never expires $90.00 credit
Product Refund Exact amount paid for the faulty product(s) back to original payment method $60.00 refund

⚠️ Shipping Costs Are Not Refunded for Faulty Product Claims

Hazmat shipping fees are charged by the carrier (FedEx/UPS) and are non-recoverable once dispatched. The guarantee covers the product cost only — not the shipping fee.

Shipping is refunded in full only if:

  1. Your entire order is cancelled before it ships
  2. The carrier is found at fault for a lost or completely destroyed shipment

How to Claim

  1. Email hello@shutterbombs.com — subject: Guarantee Claim – Order #XXXX
  2. Tell us what happened (one sentence)
  3. Attach a photo or short video of the faulty grenade
  4. Tell us your choice: store credit (1.5×) or product refund
  5. We process within 1–2 business days

What Qualifies

  • Grenade fails to ignite after a firm, confident wire-pull
  • Grenade activates but burns significantly below rated duration (under 10s on a 30s model; under 30s on a 90s model)
  • Grenade arrives visibly damaged due to shipping
  • Wrong color or product received

What Doesn't Qualify

  • Hesitation pull — a slow or partial pull is the #1 cause of misfires; always pull firm and fast in one motion
  • Change of mind — smoke grenades cannot be returned due to federal hazmat regulations
  • Color looks different than on screen — smoke color varies by lighting, distance, and camera settings
  • Indoor or wind-blocked use producing less visible smoke — environmental factor, not a defect

About Store Credits

Store credits attach directly to your Shopify customer account and auto-apply at checkout — no code to copy or enter. They never expire and combine with any discount code. Customers without an account receive a gift card code by email that also never expires.

Cancellations

Orders can be cancelled before they leave our fulfillment center. Once shipped, an order cannot be cancelled or redirected. Email us immediately if you need to cancel.

Contact

Email hello@shutterbombs.com — subject: Guarantee Claim – Order #XXXX. We reply within 1 business day, Monday–Friday.