If there is an issue with the order or any product contained within, customers should email firstname.lastname@example.org with your order number to discuss.
As we stand behind our products, should one be found faulty or defective, we will refund the customer the unit price for the product(s). The refund will be processed to the same card that the transaction was made on within 14 days. We do request proof of the faulty unit be provided – pictures, video, etc. It is very obvious when the smoke was pulled incorrectly, so make sure to read the instructions on how to ignite them!
We do not accept returns. Simply because shipping products via hazmat is nearly impossible for the average citizen, as smoke bombs are one of the most highly regulated and expensive products to ship. Often times you need a special permit to even ship through Hazmat.
The smoke bombs last for 3-5 years if stored in a cool/dry place, so keep them handy for the next celebration or 4th of July. We also recommend posting these on Offer Up or Facebook Marketplace, our customers have said they get sold pretty quickly!
Orders will only be refunded in full if cancelled prior to shipping and/or FedEx/UPS has been found at fault for the customers order issue. Once the order has been shipped, we cannot cancel nor fully refund your order (unless you have defective devices).
I'm a nice guy (being from Minnesota and all) - and always want to make sure you're happy with your order. I do my best to ensure this and will happily refund you for any duds you may encounter.